Student support
Students: Action Required
Multi-Factor Authentication (MFA) will be required beginning June 2, 2026 to access your 抖阴福利导航 and D2L account.听Set up MFA听if you haven鈥檛 already.
The Learning Technology Help Desk’s student support provides technical support for students. This includes computer and online service support. Instructors should contact LTHD faculty support.
We help with
We provide support for a wide range of technology listed below.
Student support resources
Each link connects to the SHD page for the listed item. You can find answers to questions frequently asked by 抖阴福利导航 students on these pages.
- D2L Brightspace
- Zoom Web Conferencing
- Google Apps
- Kaltura My Media
- Annoto
- Hypothes.is
- VoiceThread
- Start Guide for Online Learning
- Student Web Server
- 抖阴福利导航 Email
- Panorama
- Respondus LockDown Browser
- Web Browsers
- On Campus WiFi (抖阴福利导航-WiFi and 抖阴福利导航Guest)
- Printing
Software support resources
Software vendors also have support pages.
- (Instant chat, Community support, FAQ, video tutorials, documentation, etc.)
- (Community support, FAQ, video tutorials, system status, learning center, etc.)
- (in-depth guide to a range of Google apps)
- (How-to guides for submitting Create, Comment, and Watch assignments.)
Other resources
Technology resources from other areas of the college.
Accessibility resources
抖阴福利导航 (抖阴福利导航) is dedicated to creating an accessible learning environment. The Accessibility Statements & Guides webpage offers information on educational technologies. It includes tool overviews, accessibility guides, and tutorials. The Online Learning department and the Office of Accessible Education work together to address barriers, provide accommodations, and promote inclusivity.
For help:
- General support (students): shd@pcc.edu
- Accessibility support: access-tech-group@pcc.edu听
Help with common issues
Problems with听D2L Brightspace
Having trouble logging into D2L Brightspace from My抖阴福利导航? Try the direct link: .
For more information, see the D2L Brightspace听page.
Accessing a Zoom Meeting Room
The Zoom Student Participant Guide provides instructions on joining your class Zoom meetings.
Connecting to the Student Web Server
The page goes over the steps on how to connect to the SWS via the Filezilla application.
If you are having trouble connecting to the SWS, contact the Student Help Desk. Be sure to also inform your instructor so that they are aware of the issue.
Cannot access My抖阴福利导航
If you are unable log in or recover your My抖阴福利导航 username/password, you will need to contact the IT Service Desk:
- 971-722-4400, option 1
- servicedesk@pcc.edu
Connecting to 抖阴福利导航-WiFi
If you are unable to connect to the 抖阴福利导航-WiFi access point, be sure you meet the following requirements:
- You must be currently enrolled in at least one course for the term that is in session.
- Being on the wait list for a course does not count.
- Access is granted 24 hours after registration.
- The term you are enrolled in must have started.
View the On Campus WiFi page for further troubleshooting steps and connection information. This information is provided by the IT Service Desk.
Help with class assignments
Contact your instructor if you have questions about an assignment. You can find your instructor’s contact info in the staff directory听or the syllabus.
If you need help completing an assignment, check out the Tutoring services page.