Faculty support
What we can help with
The Learning Technology Help Desk’s faculty support can help you troubleshoot issues with your online course, teach you how to use the tools, and answer questions about 抖阴福利导航-specific information such as dates, deadlines, and processes.
The LTHD can assist with issues using the D2L Brightspace environment or reporting outages.
Faculty support resources
Each link connects to the FHD page for the listed item. You can find answers to questions frequently asked by 抖阴福利导航 faculty on these pages.
- Brightspace by D2L
- Brightspace Creator+
- My Media
- Zoom
- VoiceThread
- Hypothes.is
- Kahoot!
- Annoto
- H5P
- Respondus
- Respondus LockDown Browser
- Camtasia
- Google Apps
Software support resources
Software vendors also have support pages.
- (Instant chat, Community support, FAQ, video tutorials, documentation, etc.)
- (Community support, FAQ, video tutorials, Zoom cloud status, learning center, etc.)
- (in-depth guide to a range of Google apps)
Other Software or Applications
The following resources are聽not directly supported by the Learning Technology Help Desk, but are listed for your convenience. Please contact IT Service Desk (971-722-4400 or servicedesk@pcc.edu) for more information or technical assistance.
- Microsoft Office 365
- Adobe Creative Cloud (CC)
-
- Spot is no longer supported or recommended. Please use WebEasy instead.
- (request to have D2L Brightspace with publisher textbook integration)
Whom do I contact?
- (Instructor) Problems with D2L Brightspace, Zoom, or your online learning course:
Online Learning Faculty Help Desk - (Student) Problems with D2L Brightspace, Zoom, or your online learning course:
Student Help Desk - Problems with My抖阴福利导航, 抖阴福利导航 email, Banner, the public website, or your 抖阴福利导航-owned computer:
IT Service Desk - One-on-one training:
Instructional Technology Specialists
To report an outage when the help desk is closed, please call 971-722-4400 and press 1 to activate the emergency pager.