Client Services – Information Technology

Exciting News: �� IT’s new Support Portal!

Anna Rhea — Wed, 09 Sep 2026 17:55:16 +0000

At �� Information Technology, we are continually looking for ways to improve your support experience. That’s why we are thrilled to announce the official launch of our new , powered by Freshservice!

What is Freshservice?

Freshservice is a modern, intuitive, and cloud-based platform designed to make getting IT help easier and faster than ever before. Whether you are a student trying to access campus Wi-Fi, a faculty member needing classroom tech support, or a staff member requesting software, our new Support Portal will be your new one-stop shop for all things IT.

What does this mean for you?

We have designed this transition to be as smooth as possible. You can still email the IT Service Desk at servicedesk@pcc.edu, and your request will automatically be routed into the new system.

However, to get the most out of the new features, we highly encourage you to log in, explore the new portal, and bookmark it for future use!

Qtr 4 FY26 Quarterly IT Client Services

terry.jolley — Thu, 02 Jul 2026 16:08:37 +0000

The IT Client Services division has created the quarterly (Apr – Jun 2026) scorecard. You can view at quarterly or annual level. This scorecard details Service Desk metrics, software updates, Splashtop usage, and provides insights into IT divisional activities. Annual and past quarter statistics are also available via the top-left drop-down menu on the CS Scorecard Metrics page.

Q3 April – June 2026

Annual (July 2025 – June 2026)

Qtr 3 FY26 Quarterly IT Client Services

terry.jolley — Mon, 06 Apr 2026 21:26:42 +0000

The IT Client Services division has created the quarterly (Jan – Mar 2026) scorecard. You can view at quarterly or annual level. This scorecard details Service Desk metrics, software updates, Splashtop usage, and provides insights into IT divisional activities. Annual and past quarter statistics are also available via the top-left drop-down menu on the CS Scorecard Metrics page.

Q3 January – March 2026