Library Authentication Problems

Important Note on Password Changes

Password changes made in My�� will not take effect in the �� Login system until the following morning. If you can’t authenticate to library resources and have changed your password today, please try again after 7 am tomorrow.

If you haven’t changed your password today but still can’t access library resources, submit the form below for help.

Name
This field is for validation purposes and should be left unchanged.
�� Username*
Enter your �� username (e.g., john.doe)
Email*

Enter your email (�� email preferred).
Which resource(s) are you trying to access?*
Please copy/paste URLs, if you have them.
Describe what happens when you attempt to access this resource.*
Please provide specific error codes or messages, if you see them.
Are you consistently unable to access the resource(s), or are the errors intermittent?*
- Problems are consistent
- Problems are intermittent (Sometimes it works, sometimes it doesn't)
Have you been able to access the resource(s) previously?*
- Yes
- No
Note: �� Library implemented new authentication systems in January 2014, so please answer "yes" only if you have been able to log in between January 2014 and now.
If yes, when did your access problems begin?
Can you login to My��?*
Try logging in to
- Yes
- No
Have you changed your My�� password today?*
- Yes
- No
Note: Password changes made in My�� will not take effect in the �� Login system until the following morning.

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Library Authentication Problems

Important Note on Password Changes

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